311jl Privacy Policy — Your Data, Protected

This Privacy Policy applies to all users of the 311jl platform, accessible at 311jl.net and through the 311jl mobile application. It explains what personal information we collect from you, how we use it, who we share it with, and the steps we take to keep it safe.

By registering an account or using the 311jl platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please do not use the platform.

This policy is intended to be straightforward and easy to follow. If you have questions about anything in this document, you can reach our support team at any time.

311jl collects personal information that you provide directly and data generated through your use of the platform. The types of data we collect include the following:

We collect only the information that is necessary for operating your account, processing transactions, verifying your identity, and improving the platform experience. We do not collect sensitive information beyond what is required for these purposes.

311jl uses the personal information we collect for the following purposes:

• Account management — to create, operate, and maintain your player account, including login authentication using OTP and password verification.
• Identity verification — to complete KYC checks required before processing withdrawals and to confirm that you meet the platform's age and eligibility requirements.
• Transaction processing — to handle deposits and withdrawals in Philippine Peso through supported local payment channels, and to maintain accurate financial records for your account.
• Platform personalisation — to tailor your experience on 311jl based on your activity, game preferences, and betting history.
• Security and fraud prevention — to monitor your account for unusual activity, protect against unauthorised access, and investigate potential fraud or Terms violations.
• Customer support — to respond to your inquiries, resolve account issues, and follow up on feedback you submit through our support channels.
• Platform improvement — to analyse usage patterns and technical performance data so we can fix issues and make the platform better for all players.
• Regulatory compliance — to meet record-keeping and reporting obligations that apply to the platform's operations.

311jl processes your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfil our obligations under the Terms and Conditions you agreed to when registering, including operating your account and processing transactions.
• Legal obligation — some data processing is necessary to comply with applicable laws and regulations, including identity verification and financial record-keeping requirements.
• Legitimate interests — we process certain data based on our legitimate business interests, such as fraud prevention, security monitoring, and platform improvement, where these interests do not override your rights.
• Consent — where we rely on your consent to process data, such as for optional communications, you may withdraw that consent at any time by contacting support.

311jl does not sell your personal data. We share your information only in the limited circumstances described below:

• Payment processors — we share transaction data with payment service providers to process your deposits and withdrawals in PHP. These providers operate under their own privacy policies and data security standards.
• Identity verification providers — KYC documents and identity information may be shared with third-party verification services used to confirm your identity during account setup or withdrawal processing.
• Technology and hosting partners — our platform infrastructure partners may have access to technical data in the course of providing hosting, maintenance, and security services. They are contractually required to protect your data.
• Legal and regulatory requirements — we may disclose your information when required by law, court order, or at the request of a competent authority. We will only disclose the minimum information necessary in these situations.
• Business transfers — in the event of a merger, acquisition, or sale of assets involving 311jl, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties we share data with are required to handle your information securely and to use it only for the specific purpose for which it was shared.

311jl retains your personal data for as long as your account is active and for a reasonable period afterward as required by our legal and operational obligations. Specifically:

• Account and registration data is retained for the duration of your account and for a defined period following account closure, as required for compliance and dispute resolution purposes.
• Transaction and financial records are retained as required by applicable financial record-keeping obligations.
• KYC verification documents are stored securely and retained for the minimum period required by applicable regulations.
• Support communication records are retained for the period necessary to resolve any ongoing matters and for a reasonable period afterward.

When data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymise it.

311jl uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. Cookies are small files stored on your device when you access a website.

We use the following types of cookies:

• Essential cookies — required for the platform to function, including session management, login state, and security features. These cannot be disabled without affecting platform functionality.
• Performance cookies — used to collect anonymous data about how players use the platform, helping us identify and fix issues and optimise page performance.
• Preference cookies — used to remember your settings and preferences, such as language choice and display options, so you do not have to re-enter them on each visit.
• Analytics cookies — used to understand overall traffic patterns and usage behaviour on the platform. Data collected through analytics is aggregated and does not identify individual users.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may prevent some parts of the platform from working correctly.

311jl takes data security seriously. We implement technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled server environments for data storage.
• Two-factor authentication and OTP verification for account login and sensitive actions.
• Regular security reviews and monitoring of platform activity for suspicious behaviour.
• Restricted internal access to personal data, limited to staff who require it to perform their duties.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. If a data breach occurs that affects your rights, we will notify you in accordance with applicable requirements.

As a user of the 311jl platform, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you at any time.
• Right to correction — if any of your personal information is inaccurate or incomplete, you may request that we correct it.
• Right to deletion — in certain circumstances, you may request that we delete your personal data. Note that some data may need to be retained to comply with legal obligations or to complete outstanding transactions.
• Right to restrict processing — you may request that we limit how we use your data in certain situations, such as while a correction request is being reviewed.
• Right to data portability — where applicable, you may request that your data be provided to you in a structured, commonly used format.
• Right to withdraw consent — where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our support team. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing it.

311jl is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a minor has registered on the platform, the account will be immediately closed and any associated data will be deleted in accordance with this policy.

If you believe that a minor has registered or is using the 311jl platform, please contact our support team immediately so that we can investigate and take appropriate action.

The 311jl platform may contain references to third-party services, such as payment providers. When you access services provided by third parties, their own privacy policies govern how your data is handled — not this policy.

311jl is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you use in connection with your 311jl account, including your bank and e-wallet providers such as GCash or Maya.

311jl may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes, we will make reasonable efforts to notify registered players through available communication channels, such as email or platform notifications. Your continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically so you are always aware of how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is available to help.

Our support team is available 24 hours a day, 7 days a week. When contacting us about a privacy matter, please include your registered username and a clear description of your request so we can assist you as quickly as possible.

For matters related to your account, gaming activity, or responsible gaming tools, you can also visit our Responsible Gaming page or check the FAQ for common questions.