311jl Terms & Conditions — Know Before You Play

By accessing or using the 311jl platform at 311jl.net — including registering an account, placing a bet, playing any casino game, or simply browsing the platform — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full.

If you do not agree with any part of these Terms, you must not use the platform. These Terms apply to all registered players, visitors, and anyone who interacts with any part of 311jl.net or the 311jl mobile application.

To register and use 311jl, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration.
• You must be located in the Philippines and using the platform within the Philippines.
• You must have full legal capacity to enter into a binding agreement under Philippine law.
• You must not be on any self-exclusion list or have been previously banned from 311jl.
• You must not be acting on behalf of another person when registering or placing bets.

311jl reserves the right to request proof of age, identity, and location at any time. Failure to provide satisfactory documentation may result in account suspension or closure. Players who do not meet these requirements must not register or continue using the platform.

You may register only one account per person on 311jl. Duplicate accounts — including accounts created under different names, email addresses, or phone numbers by the same individual — are strictly prohibited.

When registering, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, valid contact details, and any other information requested during the registration or KYC process. Providing false or misleading information is a violation of these Terms and may result in immediate account closure.

You are solely responsible for maintaining the confidentiality of your username, password, and OTP codes. Do not share your login credentials with anyone. 311jl will not be held responsible for losses arising from unauthorised access to your account due to your failure to keep your credentials secure.

If you suspect any unauthorised access to your account, contact 311jl support immediately. You must not use another person's account under any circumstances.

All transactions on 311jl are conducted in Philippine Peso (PHP). 311jl supports deposits and withdrawals through local payment channels including Philippine online and mobile banking, bank transfers, and supported e-wallets. Specific payment options are displayed during the deposit and withdrawal process within your account.

Deposits are generally credited to your account balance promptly upon confirmation from the payment provider. Processing times may vary depending on the method used and your bank or e-wallet provider's processing schedule.

• Minimum and maximum deposit and withdrawal amounts are set per payment method and displayed at the time of transaction.
• Withdrawals are processed to the same payment method used for the original deposit wherever possible.
• 311jl reserves the right to request identity and payment verification before processing any withdrawal.
• Withdrawals may be delayed if KYC documentation has not been completed or if there are pending security checks on the account.
• Funds deposited into your 311jl account must be used for gaming activity and are subject to the platform's standard withdrawal conditions.

311jl is not responsible for delays caused by third-party payment processors, banks, or e-wallet providers. If you experience issues with a transaction, contact our support team with your transaction reference number for assistance.

All bets placed on 311jl — including sports betting markets, live in-play bets, casino table games, slots, live dealer games, and any other gaming product on the platform — are subject to the specific rules applicable to each product. These rules are displayed within each game or betting market and form part of these Terms.

General betting and gaming conditions include the following:

• Bets are final once confirmed. 311jl does not cancel or modify bets after they have been accepted, except in cases of clear technical error or event cancellation as determined by 311jl.
• In the event of a technical failure during a game session or live bet, 311jl will apply the outcome based on available records at the time of the interruption.
• Odds displayed at the time of bet placement are the odds at which your bet is accepted. Odds may change before your bet is confirmed.
• 311jl reserves the right to void any bet placed on an event or market that was offered in error, including incorrect odds, incorrect event details, or system errors.
• Sports betting markets cover events including but not limited to PBA, NBA, Premier League, boxing, volleyball, esports, and other international competitions. Market availability may vary.
• Live casino, slots, and game lobby titles use certified random number generation or real-time dealer operations. Results are determined by the game engine and cannot be influenced by the platform.

311jl does not guarantee any specific outcome in any game or betting market. All gaming activity involves financial risk and results are never predetermined in favour of any player.

311jl may offer bonuses, promotional credits, cashback, or other incentive programmes from time to time. Any such offer will be communicated through official 311jl channels and will be accompanied by specific terms that govern how the bonus is awarded, used, and withdrawn.

• Bonus offers are subject to individual terms including eligibility requirements, wagering conditions, minimum deposit thresholds, and validity periods.
• Bonuses may only be used by the account holder to whom they are issued. Transferring bonuses between accounts is not permitted.
• 311jl reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time without prior notice.
• Attempting to exploit bonuses through irregular betting patterns or through the use of multiple accounts will result in the forfeiture of the bonus and may result in account closure.
• Where a bonus or promotion is not currently active, no bonus entitlement exists. 311jl does not guarantee the availability of any specific bonus at any time.

The following actions are strictly prohibited on 311jl. Engaging in any prohibited conduct may result in account suspension, forfeiture of balances, and permanent closure of your account:

• Registering more than one account or using another person's account.
• Providing false, incomplete, or misleading information during registration or verification.
• Using automated tools, bots, scripts, or any software to interact with the platform in an unauthorised manner.
• Attempting to manipulate game outcomes, exploit software vulnerabilities, or gain an unfair advantage through technical means.
• Engaging in any activity that 311jl reasonably believes to be related to match-fixing, fraud, money laundering, or other illegal conduct.
• Sharing or selling your account access to any third party.
• Using the platform for any purpose other than personal entertainment and gaming.
• Harassing, threatening, or engaging in abusive behaviour toward other players or 311jl staff.

311jl monitors platform activity for unusual patterns and reserves the right to investigate any account suspected of prohibited conduct. Where prohibited conduct is confirmed, 311jl may take immediate action without prior warning.

311jl reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision in these Terms and Conditions.
• Failure to complete KYC verification within a reasonable timeframe.
• Suspected fraudulent activity, money laundering, or illegal use of the platform.
• Detection of multiple accounts linked to the same individual.
• A player's voluntary request for self-exclusion or account closure.
• Inactivity for an extended period, subject to the platform's dormant account policy.

In the event of account closure due to a Terms violation, any balance remaining in the account may be forfeited at 311jl's discretion. Where closure is initiated by the player for responsible gaming reasons, the remaining balance will be processed for withdrawal following standard verification procedures.

All content on the 311jl platform — including but not limited to the website design, logos, graphics, text, software, game interfaces, and branding — is the intellectual property of 311jl or its licensed content providers. All rights are reserved.

You may not copy, reproduce, distribute, republish, download, display, post, transmit, or use any content from 311jl in any form or by any means without prior written permission from 311jl. Unauthorised use of 311jl's intellectual property may result in legal action.

The 311jl name and logo are proprietary brand assets. Use of the brand name or logo in any context outside of the 311jl platform requires explicit written authorisation.

311jl provides the platform on an "as is" and "as available" basis. While we work to maintain a stable, reliable service, we do not guarantee uninterrupted access or error-free operation at all times.

To the maximum extent permitted by applicable law, 311jl shall not be liable for:

• Any loss of funds arising from your use of the platform, including losses from gambling activity.
• Technical failures, service interruptions, or delays beyond 311jl's reasonable control.
• Losses resulting from your failure to maintain account security or from unauthorised account access.
• Any indirect, incidental, or consequential damages arising from your use of the platform.
• Actions taken by third-party payment providers affecting your deposit or withdrawal transactions.

311jl is committed to protecting your personal information. The collection, storage, and use of your data is governed by our Privacy Policy, which forms part of these Terms and Conditions.

By registering on 311jl, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes data collected during registration, KYC verification, payment processing, and platform activity monitoring.

311jl uses your data to operate your account, process transactions, comply with verification requirements, and improve the platform experience. Your data will not be sold to third parties for marketing purposes without your explicit consent.

311jl is committed to promoting safe and responsible gaming. We believe that gaming should be an enjoyable activity, not a source of financial stress or harm. The platform provides tools and resources to help players maintain control over their gaming activity.

Responsible gaming measures available on 311jl include:

• Deposit limits — set a daily, weekly, or monthly cap on how much you can deposit.
• Session time reminders — receive prompts when you have been playing for an extended period.
• Self-exclusion — request a temporary or permanent exclusion from the platform if you feel you need a break.
• Account cooling-off periods — temporarily restrict access to your account to help manage your gaming habits.

If you believe your gaming is becoming a problem, or if someone you know needs support, we encourage you to use these tools and seek help. More information is available on our Responsible Gaming page.

311jl reserves the right to revise, update, or replace these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date.

It is your responsibility to review these Terms periodically. Your continued use of the 311jl platform following the publication of any changes constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the platform and may close your account.

For significant changes, 311jl will make reasonable efforts to notify registered players through available communication channels such as email or platform notifications.

If you have questions about these Terms and Conditions, your account, or any aspect of the 311jl platform, our support team is available to assist you.

You can reach 311jl support through the contact options available on the platform. For general inquiries, you may also write to us at:

Our team is available 24 hours a day, 7 days a week. We aim to respond to all inquiries within a reasonable timeframe. For faster resolution, please include your registered username and a clear description of your concern when contacting support.

For matters related to responsible gaming, self-exclusion, or account restrictions, please visit our Responsible Gaming page or reach out to our support team directly.